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PlayAmo Casino Free Spins: JokaRoom Casino Free Spins: House of Pokies Casino Free Spins: Spin Palace Casino Free Spins: Jackpot City Casino Free Spins: Extremely delayed withdrawal process.

The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.

The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived. No other update is available and the complaint remains unresolved.

Show 7 similiar complaints with black points in total 39 for this casino. Black points: 10 for this casino.

The account was closed and the payment was put on hold due to the account being audited. Later on, when she tried to log into her account, it was blocked.

After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.

There is no further information on this case. Black points: 85 8 for this casino. Player's funds were confiscated due to accusations of playing with mixed funds.

Black points: 31 3 for this casino. Player was accused of accepting and playing with more than one bonus.

The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses. No update is available ever since.

Show 2 similiar complaints with black points in total 11 for this casino. Against fair gambling codex. Black points: 3 1 for this casino. The player from Switzerland is struggling to withdraw his bonus winnings.

Complaints on related Cool Cat Casino Unspecified relation. Black points: 72 for this casino. Player's account got closed and their winnings were confiscated.

After the player requested withdrawal, their account got closed without an explanation from the casino. Delayed payment for over two months and the documents were sent for verification for about 10 times.

The player, Lynda from the UK, requested two withdrawals. She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.

Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived.

The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks.

Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts. Rita strongly disagreed and couldn't understand why would she be charged some fees again.

There is no new information about this case. After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.

The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.

The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.

Extremely delayed payments and some of them were paid in a different amount than expected. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon.

However, they received the previous payment with the delay, this one was likely to be paid with delay as well.

There is no further update about this case. Extremely long withdrawal process of multiple payments and so far only one of them was received.

The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.

There is no update if the player received the rest of the winning. Delayed payout process where the player received all checks she requested but never confirmed if they cleared or not.

The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared.

We believe that the player received her money at last. Very long withdrawal process where the player received three of their four payments. The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.

After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification. Later on, the player received three out of the four payments and waited for the last one to arrive.

We believe that the winning was likely paid. Black points: 19 1 for this casino. The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments.

The player, Mr. The player was not excited about that information because he believed that the whole process would take way too long, about nine months.

Bossman did receive his first payment so we highly believe that he did receive the rest of his money. Dianne has waited for her winnings for over a month.

The casino informed her that the payout process takes up to 20 business days. She contacted the casino about an update on the processing but they were not helpful at all.

When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days. We believe that the payment was received at last.

Show 8 similiar complaints with black points in total 37 for this casino. Black points: 13 for this casino.

After the player received the check she was unable to cash it out with any bank she had tried. After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check.

She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her.

The check would have expired soon and there is no response from the casino still. Player's account was closed and their winnings confiscated due to chargeback.

The casino decided to pay them back only the deposits. The casino decided to return player's deposits but it would take some time before the player would receive them all.

No other details are available ever since. The player fulfilled all wagering requirements, requested a withdrawal, and still didn't receive the payment for over a month.

After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.

The casino never reacted to this case and it remains unresolved. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so.

Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped. No more details are available after that.

Show 3 similiar complaints with black points in total 18 for this casino. The casino promised a refund to the player but later on, they just sent a partial amount of it and closed their account.

The player's bank contacted them with an alert of charges on his bank card. The player hit the jackpot and casino refused to pay their winning due to the abuse of the bonus.

In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached.

He also wasn't very polite towards the casino's representative, which was really unethical of him. Later on, he did apologize to the casino's representative but that didn't change the fact that he was denied of the winnings.

Complaints on related Ruby Slots Casino Unspecified relation. Black points: 71 for this casino. After the player decided to withdraw some of his winnings, his account was locked.

When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and a question about why was his account locked Ruby Slots representative answered and promised to bring some light into this case.

Unfortunately, that was the last message from the representative and what truly happened, in this case, is a mystery. Black points: 23 for this casino.

After the player won and tried to withdraw the money, her account was locked and audited for more than 30 days.

We don't know what happened in this case but the player was blamed for an irregular bonus play and her account got suspended for 30 days.

Thirty days later, her account was still locked, nobody answered her why or what was the result of the audit. Black points: 58 5 for this casino.

The player lost her winnings due to mixed funds. The player won some money and in the order to withdraw it, she needed to make a deposit.

While depositing, she received a bonus of 25 free spins and accepted it. Once she did that, she had lost her previous winnings due to mixed funds and her requested withdrawal got denied.

When the mediator contacted the casino about this issue, they never responded to them and the complaint remained unresolved. Black points: 43 4 for this casino.

The casino paid the player three out of the 4 payouts and claimed it was the player who had canceled it. Casino pointed out that it was the player who had canceled this withdrawal but they refused this statement and wanted their last payment to get sent.

Show 3 similiar complaints with black points in total 32 for this casino. The player gambled away some of her winnings.

During 6 months, she had troubles a few times and after the casino had payout most of her winnings, she decided to gamble the rest of the money.

Delayed payout. The player won an unknown amount of money which was divided into three withdrawals. He didn't get any response from the casino by email nor after he started to complain.

They just simply ignored him and didn't pay him. VIP player waited too long for his withdrawals.

The player from the United States was hoping that his withdrawal would come faster because he was a VIP player. He waited one and a half months until he got the first payment and the rest of them were probably on the way.

Because he didn't complain anymore we believe that all his payments were paid out. She was very frustrated that the payouts took 2 months and only part of her winning was paid out.

Cayla, as many other players, was facing the fact that payouts in Ruby Slots casino were extremely slow.

We believe that she got all her winnings, but in this case, the payout speed was extremely slow. In fact that every time she asked: "where are the money?

Delayed process of a withdrawal request. The player's withdrawal request got delayed due to an unknown reason.

No updates since then. Complicated and delayed withdrawal process. After the player took her winnings in the form of a check to her bank, they found it fraudulent and didn't accept it.

When she contacted the casino about it, they said they had canceled the check and promised to pay her with a different method.

Later on, they accused the player of letting someone else to cash out the check and returned the money to her player's account. Once again, they promised her they would find a way for her to get the winnings via a different method.

No other information is available ever since then. Complaints on related Club Player Casino Unspecified relation. Delayed payment, casino confirmed the withdrawals had been approved and processed, but 4 months later the player still didn't receive the full amount.

Player was complaining about the winnings from June and July not being received. In September a casino representative replied to him and confirmed the payment had been sent, however in October player was still awaiting part of his winnings to be paid.

No more update since. Delayed payment, the player wanted a confirmation of the payment, 2 months after the withdrawal request there was still no transfer.

Player has been complaining for 2 months after he had made a withdrawal request. The casino kept saying they were checking his account, no incoming payments so far.

No update since. Delayed payment with problematic verification, the player had to send his documents every week. Every week casino canceled the withdrawal for a reason of missing documents.

The player was completely sure that he had sent all the documents but the casino did not respond to his email.

The casino responded at askgamblers that the withdrawal request was being processed. No more update since, it has probably been paid.

Delayed payment with a problematic verification, the player's account got locked. Player from the United States reported some delayed payments and a locked account.

Casino responded that they had reviewed his account and explained that they needed an email response from him with information about the payment method.

Finally, they did communicate with each other and found a common solution, the complaint was not resolved because player did not confirm whether he received his withdrawal, no more update since.

Delayed payment, winnings were approved but the player was awaiting the payment for about 4 months. Player complained about a very long withdrawal processing.

He had 3 winnings approved months ago but still didn't receive any payment. Finally, in his last update, he said he had been contacted about a possibility to be paid via Bitcoin payment method.

Delayed withdrawal process, likely paid. The player requested a withdrawal in the past and it came very quickly but when she requested another one, it became delayed.

When the casino responded to her complaint and said that the payout was approved and paid, she never confirmed it but we believe that it was likely paid.

No other update is available ever since then. Show 5 similiar complaints with black points in total 24 for this casino.

Delayed payment, at first approved, then disappeared from the account, then account blocked. Player complained about the fact, that at first his winnings were approved, then disappeared from his account and at the end his account got blocked.

The player was disappointed by the lack of customer support. No reaction from the casino, no more update. Delayed withdrawal process. The player complained that 16 days after they had requested a withdrawal and sent all the necessary documents for verification, the casino was still not responding.

The people from the forum told the player that they had been well aware of the reputation of the casino before they started to play there.

Read more on: casinomeister. Declined winnings from a free chip bonus. The casino said he had already had an account registered with them back in and had used a free chip bonus already.

The player said that in he had a different address and didn't have a qualifying age to play. This is an uncertain case. Insufficient evidence from casino.

Super complicated complaint. Player was accused of breaching bonus terms, but the casino did not show proper evidence.

Casino representative told to the player that he should not had placed a complaint as she was helping him out. Later they informed the player that the money he had received was not meant for him.

He was accused of breaching bonus terms. He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings.

No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.

Black points: 5 for this casino. Payment declined- no communication from the casino, unprofessional service. Another complaint regarding a delayed payment without any communication.

We are unable to tell if these customers ever got paid. Black points: 4 for this casino. The player waited for his payment and was unable to get any answer from the casino.

He placed an official complaint, still no reaction from the casino's side. The casino did not answer any of the players' emails. They only asked for identification documents again.

The payment has an unknown status. The player had 2 pending withdrawals and had been waiting over a month. Unable to get any information regarding these payments.

Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.

No clue if he ever got paid or not. Black points: 3 for this casino. Delayed payment, even worse because the player was not able to get any reaction from the casino.

The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates.

We have no clue if the player got paid or not. The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months.

They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything.

In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since.

Black points: 96 2 for this casino. Again delayed payment, it was impossible to reach this casino via phone or email. The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March Black points: 60 1 for this casino.

The player won from a no deposit bonus. The player tried to write to the casino support many times but he has got no reply.

His winning was simply taken out of his account. Later he got different answers from the support. He was told that a manager would call him soon but no one tried to reach him.

Uncertain case and unprofessional comunication from the casino's side. Delayed payment- waiting for more than one month, unknown status of the payment.

The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything.

After a successful verification process player was still unable to get his winning. No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not.

The player placed this complaint after 3 weeks of waiting for his payment. The reason given was that the casino was changing the management.

Later we had no answer from the casino or from the player's side. We are unable to decide what was the reason of it or if the player got paid. One month later the player was still not paid.

Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.

The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not. This payment was pending since December In February still no outcome.

Delayed payment, no response from the casino. Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.

Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.

However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.

Black points: 39 1 for this casino. Delayed payment after promising the player that his payment would never be late again.

The outcome of this case stayed unclear, we have no clue if this customer was paid or not. The player was unable to get any information regarding his delayed payment.

The player just received an email saying his request had been declined, no reason given. Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month.

The player was waiting to be paid and was unable to get any reasonable response from the support. From this insufficient communication from the casino's side, the player was one of many frustrated customers.

Withdrawal stayed requested and we do not know the outcome of this case. We closed the case as unresolved because the decision of the casino was against our fair gambling codex.

Complaints on related Captain Jack Casino Unspecified weak relation. Black points: 11 for this casino. Player's account got blocked and their money confiscated without any explanation from the casino.

After the player requested a withdrawal, it was declined and their money was returned to their account. But soon after that, the player's account got locked and they were also blocked from the sister sites.

No further information is available ever since. Black points: 8 for this casino. Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.

Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours.

However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything.

The case is uncertain, we couldn't decide as none of the sides provided any evidence. Black points: 7 for this casino.

Player's withdrawal request was denied due to unknown reasons. After the player submitted requested documents for verification 3 times in the row, the casino was still declining it.

The player had the same problem with the casino previously and once they complained publicly, their winnings were paid to them.

But this time, it was different because the casino wouldn't respond to them. No other details are available after this. Show 2 similiar complaints with black points in total 15 for this casino.

The player requested a withdrawal but it was delayed due to unknown reasons. There is no other information available. Delayed payment.

The player received only some of his money 1 of 2 withdrawals after almost 2 months, the casino claimed there was just 1 withdrawal from his account.

An uncertain case, no evidence shown. His withdrawal was approved on March 9th, , but it had been delayed. After complaining, the player received his winnings on April 21st, He received a response from the casino only after complaining multiple times.

No further evidence was provided by either side. No valid reason or excuse was given by the casino. German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason.

After a week, the casino replied they couldn't access his documents for verification. There was no further response from either side.

In this uncertain case, we couldn't decide if the casino had a valid reason for delaying the withdrawal requests.

Show 2 similiar complaints with black points in total 2 for this casino. Complaints on related Royal Ace Casino Unspecified weak relation. Black points: 84 for this casino.

Player was accused of multiple account holdings. After the player won while playing with a bonus, they were accused of multiple account holdings.

The player claimed they had only one open account. No more details are available. Delayed payment, unclear case, the player had been claiming his winning for 8 months.

The casino didn't react to his requests via phone, email or chat. The player was considering a legal action against the casino.

Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account.

Player just got one reply saying the casino representative was out of office and would get back to him ASAP. The player was considering legal action against the casino.

No other updates since. Black points: 15 1 for this casino. Despite showing proof of processed transaction the casino insisted on its non-reception.

The player requested a withdrawal but the casino kept asking him repetitively for new proofs of identity, delaying the payout request.

In the end, the casino said that they had never received the deposit necessary for a valid play from the player.

The player showed a proof that the deposit had been deducted from his bank account. The casino stopped communicating. Show 1 similiar complaints with 15 black points in total 1 for this casino.

Player had been waiting for more than 3 months for his withdrawal request to be paid out. The player complained it had been more than 3 months since his withdrawal request got approved and he'd been waiting for a cheque payment.

The casino was unresponsive. Black points: 85 2 for this casino. Player's account got verified, then he was asked to renew his driver's license due to it's approaching expiration.

The player thought the casino was giving him a run-around and was stalling his pay-out. The casino didn't react to this complaint.

Black points: 30 1 for this casino. Identity verification issue, casino required more documents, player refused to provide them.

The player complained that in order to validate a withdrawal request the casino asked for supplementary identity documents, the driver's licence had not been accepted as proof of identity.

However, the player felt it was not secure to send that kind of sensitive information to more parties and refused to do so.

The casino was unresponsive to contact attempts in order to discuss this issue. Delayed withdrawal due to repetitively incomplete documentation.

The withdrawal request had been repetitively delayed due to continuous requests to send the most recent verification documents.

Each time the documents processing took several weeks and the player felt this was a neverending story. The casino stopped communicating with the player and didn't react to this complaint either.

Show 3 similiar complaints with black points in total 4 for this casino. Delayed payment, the player received only half of his winnings.

He received half of the winnings after 6 weeks. Later on, the casino replied about the casino representative being out of office. Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money.

We don't know whether the player has ever received the entire amount of his winnings. Black points: 61 1 for this casino. Withdrawal took too long, a check received after complaining publicly was refused by the bank.

Player was waiting for the payment of his winnings for over a month. Casino replied it had been processed, but until he made a public complaint the player didn't receive anything.

He then received a payment by check, however, it was refused by his bank. According to the last update, the player was in contact with his bank, trying to solve the issue with the check.

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They still haven't received the payment and this case is still unresolved. The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.

They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method. The player was unable to do that as they had no access to such a bank.

The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.

We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification.

When the player contacted the support team, he received different excuses every time. Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.

So he sent them for the sixth time and the finance team representative told him that he should receive his check that week. He would receive them in six payment installments.

Extremely delayed withdrawal process. The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.

The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived. No other update is available and the complaint remains unresolved.

Show 7 similiar complaints with black points in total 39 for this casino. Black points: 10 for this casino. The account was closed and the payment was put on hold due to the account being audited.

Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.

There is no further information on this case. Black points: 85 8 for this casino. Player's funds were confiscated due to accusations of playing with mixed funds.

Black points: 31 3 for this casino. Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.

No update is available ever since. Show 2 similiar complaints with black points in total 11 for this casino. Against fair gambling codex.

Black points: 3 1 for this casino. The player from Switzerland is struggling to withdraw his bonus winnings. Complaints on related Cool Cat Casino Unspecified relation.

Black points: 72 for this casino. Player's account got closed and their winnings were confiscated.

After the player requested withdrawal, their account got closed without an explanation from the casino. Delayed payment for over two months and the documents were sent for verification for about 10 times.

The player, Lynda from the UK, requested two withdrawals. She received an email from the casino that stated since she lived in the U.

When she asked what did the Manager Approval mean, she received no answer. Later on, she received an email that informed her about the bank wire transfer being sent to her.

Unfortunately, no payments ever arrived. The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks.

Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts. Rita strongly disagreed and couldn't understand why would she be charged some fees again.

There is no new information about this case. After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.

The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one.

She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected. The casino sent Michelle an email about her receiving the last withdrawal in a few days.

There is no update on whether Michelle did or didn't receive her second withdrawal. Extremely delayed payments and some of them were paid in a different amount than expected.

The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon. However, they received the previous payment with the delay, this one was likely to be paid with delay as well.

There is no further update about this case. Extremely long withdrawal process of multiple payments and so far only one of them was received.

The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.

There is no update if the player received the rest of the winning. Delayed payout process where the player received all checks she requested but never confirmed if they cleared or not.

The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared.

We believe that the player received her money at last. Very long withdrawal process where the player received three of their four payments.

The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.

After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification. Later on, the player received three out of the four payments and waited for the last one to arrive.

We believe that the winning was likely paid. Black points: 19 1 for this casino. The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments.

The player, Mr. The player was not excited about that information because he believed that the whole process would take way too long, about nine months.

Bossman did receive his first payment so we highly believe that he did receive the rest of his money. Dianne has waited for her winnings for over a month.

The casino informed her that the payout process takes up to 20 business days. She contacted the casino about an update on the processing but they were not helpful at all.

When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days.

We believe that the payment was received at last. Show 8 similiar complaints with black points in total 37 for this casino.

Black points: 13 for this casino. After the player received the check she was unable to cash it out with any bank she had tried.

After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check.

She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her.

The check would have expired soon and there is no response from the casino still. Player's account was closed and their winnings confiscated due to chargeback.

The casino decided to pay them back only the deposits. The casino decided to return player's deposits but it would take some time before the player would receive them all.

No other details are available ever since. The player fulfilled all wagering requirements, requested a withdrawal, and still didn't receive the payment for over a month.

After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.

The casino never reacted to this case and it remains unresolved. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so.

Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped.

No more details are available after that. Show 3 similiar complaints with black points in total 18 for this casino. The casino promised a refund to the player but later on, they just sent a partial amount of it and closed their account.

The player's bank contacted them with an alert of charges on his bank card. The player hit the jackpot and casino refused to pay their winning due to the abuse of the bonus.

In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached.

He also wasn't very polite towards the casino's representative, which was really unethical of him. Later on, he did apologize to the casino's representative but that didn't change the fact that he was denied of the winnings.

Complaints on related Ruby Slots Casino Unspecified relation. Black points: 71 for this casino. After the player decided to withdraw some of his winnings, his account was locked.

When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and a question about why was his account locked Ruby Slots representative answered and promised to bring some light into this case.

Unfortunately, that was the last message from the representative and what truly happened, in this case, is a mystery. Black points: 23 for this casino.

After the player won and tried to withdraw the money, her account was locked and audited for more than 30 days. We don't know what happened in this case but the player was blamed for an irregular bonus play and her account got suspended for 30 days.

Thirty days later, her account was still locked, nobody answered her why or what was the result of the audit. Black points: 58 5 for this casino.

The player lost her winnings due to mixed funds. The player won some money and in the order to withdraw it, she needed to make a deposit. While depositing, she received a bonus of 25 free spins and accepted it.

Once she did that, she had lost her previous winnings due to mixed funds and her requested withdrawal got denied.

When the mediator contacted the casino about this issue, they never responded to them and the complaint remained unresolved.

Black points: 43 4 for this casino. The casino paid the player three out of the 4 payouts and claimed it was the player who had canceled it. Casino pointed out that it was the player who had canceled this withdrawal but they refused this statement and wanted their last payment to get sent.

Show 3 similiar complaints with black points in total 32 for this casino. The player gambled away some of her winnings.

During 6 months, she had troubles a few times and after the casino had payout most of her winnings, she decided to gamble the rest of the money.

Delayed payout. The player won an unknown amount of money which was divided into three withdrawals. He didn't get any response from the casino by email nor after he started to complain.

They just simply ignored him and didn't pay him. VIP player waited too long for his withdrawals. The player from the United States was hoping that his withdrawal would come faster because he was a VIP player.

He waited one and a half months until he got the first payment and the rest of them were probably on the way.

Because he didn't complain anymore we believe that all his payments were paid out. She was very frustrated that the payouts took 2 months and only part of her winning was paid out.

Cayla, as many other players, was facing the fact that payouts in Ruby Slots casino were extremely slow. We believe that she got all her winnings, but in this case, the payout speed was extremely slow.

In fact that every time she asked: "where are the money? Delayed process of a withdrawal request. The player's withdrawal request got delayed due to an unknown reason.

No updates since then. Complicated and delayed withdrawal process. After the player took her winnings in the form of a check to her bank, they found it fraudulent and didn't accept it.

When she contacted the casino about it, they said they had canceled the check and promised to pay her with a different method. Later on, they accused the player of letting someone else to cash out the check and returned the money to her player's account.

Once again, they promised her they would find a way for her to get the winnings via a different method. No other information is available ever since then.

Complaints on related Club Player Casino Unspecified relation. Delayed payment, casino confirmed the withdrawals had been approved and processed, but 4 months later the player still didn't receive the full amount.

Player was complaining about the winnings from June and July not being received. In September a casino representative replied to him and confirmed the payment had been sent, however in October player was still awaiting part of his winnings to be paid.

No more update since. Delayed payment, the player wanted a confirmation of the payment, 2 months after the withdrawal request there was still no transfer.

Player has been complaining for 2 months after he had made a withdrawal request. The casino kept saying they were checking his account, no incoming payments so far.

No update since. Delayed payment with problematic verification, the player had to send his documents every week.

Every week casino canceled the withdrawal for a reason of missing documents. The player was completely sure that he had sent all the documents but the casino did not respond to his email.

The casino responded at askgamblers that the withdrawal request was being processed. No more update since, it has probably been paid.

Delayed payment with a problematic verification, the player's account got locked. Player from the United States reported some delayed payments and a locked account.

Casino responded that they had reviewed his account and explained that they needed an email response from him with information about the payment method.

Finally, they did communicate with each other and found a common solution, the complaint was not resolved because player did not confirm whether he received his withdrawal, no more update since.

Delayed payment, winnings were approved but the player was awaiting the payment for about 4 months. Player complained about a very long withdrawal processing.

He had 3 winnings approved months ago but still didn't receive any payment. Finally, in his last update, he said he had been contacted about a possibility to be paid via Bitcoin payment method.

Delayed withdrawal process, likely paid. The player requested a withdrawal in the past and it came very quickly but when she requested another one, it became delayed.

When the casino responded to her complaint and said that the payout was approved and paid, she never confirmed it but we believe that it was likely paid.

No other update is available ever since then. Show 5 similiar complaints with black points in total 24 for this casino. Delayed payment, at first approved, then disappeared from the account, then account blocked.

Player complained about the fact, that at first his winnings were approved, then disappeared from his account and at the end his account got blocked.

The player was disappointed by the lack of customer support. No reaction from the casino, no more update. Delayed withdrawal process.

The player complained that 16 days after they had requested a withdrawal and sent all the necessary documents for verification, the casino was still not responding.

The people from the forum told the player that they had been well aware of the reputation of the casino before they started to play there.

Read more on: casinomeister. Declined winnings from a free chip bonus. The casino said he had already had an account registered with them back in and had used a free chip bonus already.

The player said that in he had a different address and didn't have a qualifying age to play. This is an uncertain case.

Insufficient evidence from casino. Super complicated complaint. Player was accused of breaching bonus terms, but the casino did not show proper evidence.

Casino representative told to the player that he should not had placed a complaint as she was helping him out.

Later they informed the player that the money he had received was not meant for him. He was accused of breaching bonus terms.

He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings.

No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.

Black points: 5 for this casino. Payment declined- no communication from the casino, unprofessional service. Another complaint regarding a delayed payment without any communication.

We are unable to tell if these customers ever got paid. Black points: 4 for this casino. The player waited for his payment and was unable to get any answer from the casino.

He placed an official complaint, still no reaction from the casino's side. The casino did not answer any of the players' emails.

They only asked for identification documents again. The payment has an unknown status. The player had 2 pending withdrawals and had been waiting over a month.

Unable to get any information regarding these payments. Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.

No clue if he ever got paid or not. Black points: 3 for this casino. Delayed payment, even worse because the player was not able to get any reaction from the casino.

The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates.

We have no clue if the player got paid or not. The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months.

They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything.

In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since.

Black points: 96 2 for this casino. Again delayed payment, it was impossible to reach this casino via phone or email. The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March Black points: 60 1 for this casino.

The player won from a no deposit bonus. The player tried to write to the casino support many times but he has got no reply.

His winning was simply taken out of his account. Later he got different answers from the support. He was told that a manager would call him soon but no one tried to reach him.

Uncertain case and unprofessional comunication from the casino's side. Delayed payment- waiting for more than one month, unknown status of the payment.

The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything.

After a successful verification process player was still unable to get his winning. No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not.

The player placed this complaint after 3 weeks of waiting for his payment. The reason given was that the casino was changing the management.

Later we had no answer from the casino or from the player's side. We are unable to decide what was the reason of it or if the player got paid.

One month later the player was still not paid. Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.

The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not.

This payment was pending since December In February still no outcome. Delayed payment, no response from the casino.

Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.

Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.

However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.

Black points: 39 1 for this casino. Delayed payment after promising the player that his payment would never be late again.

The outcome of this case stayed unclear, we have no clue if this customer was paid or not. The player was unable to get any information regarding his delayed payment.

The player just received an email saying his request had been declined, no reason given. Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month.

The player was waiting to be paid and was unable to get any reasonable response from the support. From this insufficient communication from the casino's side, the player was one of many frustrated customers.

Withdrawal stayed requested and we do not know the outcome of this case. We closed the case as unresolved because the decision of the casino was against our fair gambling codex.

Complaints on related Captain Jack Casino Unspecified weak relation. Black points: 11 for this casino.

Player's account got blocked and their money confiscated without any explanation from the casino. After the player requested a withdrawal, it was declined and their money was returned to their account.

But soon after that, the player's account got locked and they were also blocked from the sister sites. No further information is available ever since.

Black points: 8 for this casino. Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.

Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours.

However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything.

The case is uncertain, we couldn't decide as none of the sides provided any evidence. Black points: 7 for this casino. Player's withdrawal request was denied due to unknown reasons.

After the player submitted requested documents for verification 3 times in the row, the casino was still declining it. The player had the same problem with the casino previously and once they complained publicly, their winnings were paid to them.

But this time, it was different because the casino wouldn't respond to them. No other details are available after this.

Show 2 similiar complaints with black points in total 15 for this casino. The player requested a withdrawal but it was delayed due to unknown reasons.

There is no other information available. Delayed payment. The player received only some of his money 1 of 2 withdrawals after almost 2 months, the casino claimed there was just 1 withdrawal from his account.

An uncertain case, no evidence shown. His withdrawal was approved on March 9th, , but it had been delayed. After complaining, the player received his winnings on April 21st, He received a response from the casino only after complaining multiple times.

No further evidence was provided by either side. No valid reason or excuse was given by the casino. German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason.

After a week, the casino replied they couldn't access his documents for verification. There was no further response from either side.

In this uncertain case, we couldn't decide if the casino had a valid reason for delaying the withdrawal requests. Show 2 similiar complaints with black points in total 2 for this casino.

Complaints on related Royal Ace Casino Unspecified weak relation. Black points: 84 for this casino.

Player was accused of multiple account holdings. After the player won while playing with a bonus, they were accused of multiple account holdings. The player claimed they had only one open account.

No more details are available. Delayed payment, unclear case, the player had been claiming his winning for 8 months.

The casino didn't react to his requests via phone, email or chat. The player was considering a legal action against the casino. Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account.

Player just got one reply saying the casino representative was out of office and would get back to him ASAP. The player was considering legal action against the casino.

No other updates since. Black points: 15 1 for this casino. Despite showing proof of processed transaction the casino insisted on its non-reception. The player requested a withdrawal but the casino kept asking him repetitively for new proofs of identity, delaying the payout request.

In the end, the casino said that they had never received the deposit necessary for a valid play from the player. The player showed a proof that the deposit had been deducted from his bank account.

The casino stopped communicating. Show 1 similiar complaints with 15 black points in total 1 for this casino. Player had been waiting for more than 3 months for his withdrawal request to be paid out.

The player complained it had been more than 3 months since his withdrawal request got approved and he'd been waiting for a cheque payment.

The casino was unresponsive. Black points: 85 2 for this casino. Player's account got verified, then he was asked to renew his driver's license due to it's approaching expiration.

The player thought the casino was giving him a run-around and was stalling his pay-out. The casino didn't react to this complaint. Black points: 30 1 for this casino.

Identity verification issue, casino required more documents, player refused to provide them. The player complained that in order to validate a withdrawal request the casino asked for supplementary identity documents, the driver's licence had not been accepted as proof of identity.

However, the player felt it was not secure to send that kind of sensitive information to more parties and refused to do so. The casino was unresponsive to contact attempts in order to discuss this issue.

Delayed withdrawal due to repetitively incomplete documentation. The withdrawal request had been repetitively delayed due to continuous requests to send the most recent verification documents.

Each time the documents processing took several weeks and the player felt this was a neverending story. The casino stopped communicating with the player and didn't react to this complaint either.

Show 3 similiar complaints with black points in total 4 for this casino. Delayed payment, the player received only half of his winnings.

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